- NEO Motorsport warranty covers the NEO Motorsport Coilover system to the original retail consumers against defects and workmanship when used on car applications under normal operating conditions.
- Products with missing or defaced serial number are not covered under warranty. Illegal copies, counterfeits, clones of our products are not covered under warranty and products will be seized and used as evidence in legal action against seller.
- Proof of purchase is mandatory in order to receive warranty replacement. Original invoice from the Distributor or Dealer (with clear company title, official invoice number, kit model and purchase date) from which the product was purchased must accompany the product in question for warranty.
- $80 service fee will be charged to the customer for all non-warranty related repairs authorized and completed.
- NEO Motorsport is not responsible for any other associated cost for warranty claims (i.e. transportation cost, labour cost, etc.). The consumer will be responsible for the removal and shipping costs to the repair facility. Customer also is responsible for the shipping cost from the repair facility, if the repair works performed are not covered under warranty.
- This warranty does not apply to shocks that have been improperly installed and improperly adjusted. All products must have original parts fitted. Any modification or tampering with the original setup will not be covered under warranty.
- Exterior finish on all NEO products is not considered a valid warrantee. Warranty does not apply to any NEO Motorsport product which has been modified, customized, painted, dented, rusted or improperly installed. Consumers are responsible for the maintenance of the products.
- NEO Motorsport Coilover Shock Boots, Rubber Bushings are considered as wear and tear items, and excluded from any type of warranty. Exterior corrosions are also excluded from warranty.
- NEO Motorsport reserves the right to change, modify, or discontinue the design of any products previously manufactured without assuming any obligation to the consumer. Any consumer who qualifies for a replacement of said discontinued product will only be allowed to receive new product which replaces the discontinued. We are not responsible for a pair of any product, if a single product has an issue.
- Products damaged from misuse and mistreatment of the product beyond the control of an authorize distributor or NEO Motorsport are not covered under warranty.
- NEO Motorsport reserves the right to refuse any and all warranty claims from any Distributor, Dealer or Consumer, which has not purchased the original NEO product directly from NEO Motorsport. NEO Motorsport also reserves the right to refuse any Return Goods Authorization of said merchandise in which it is believed to be fraudulent or distressed merchandise not purchased originally from NEO Motorsport.