FAQ on NEO Coilover

1. Why can't I "STANCE" or "Stretch and Poke" my coilover?

NEO Coilover is designed for maximum performance over maximum height drop. For this reason, NEO coilovers adjustment range is specially designed to ensure proper alignment can be set on the car while reducing the car's ride height and ensure optimal traction at all times.


2. How do I adjust my ride height?

The ride height on the majority of our coilovers is designed to be adjusted through the lower mount, NOT by turning the spring perch. The lower mounts are installed on the bottom of the threaded shock body. As you spin the lower mount further onto the shock body, you are shortening the overall length of the entire coilover assembly, which results in a lowered vehicle ride height. Once you have turned the lower mount to your desired setting, tighten the locking collar against it to lock your settings in place. To raise your car, twist the lower mount counterclockwise making the overall length of the coilover longer, thus resulting in a higher ride height. For safety reasons, always make sure at least 30% of the lower mount is threaded onto the shock body.

This design is extremely beneficial to performance enthusiasts and those looking to get the most out of their suspension tuning as it allows you to raise and lower your vehicle without interfering with the shock’s compression or travel characteristics.

Certain applications are not designed to have an adjustable lower mount and are raised or lowered by adjusting the spring perch. In most cases, a helper spring is present to ensure proper adjustability without sacrificing ride quality. To adjust the ride height, lower the spring perch assembly by twisting it counterclockwise and giving the assembly more room to compress, resulting in a lowered ride height.


3. How do I adjust the 32-way rebound on my coilovers?

NEO coilovers feature 32-way damping adjustable shocks which allow you to fine tune them to your specifications. For coilovers that feature non-inverted shocks, the damping can be adjusted at the top of the coilover assembly. For coilovers featuring inverted shock assemblies, the damping settings can be adjusted from the bottom of the coilover. To adjust, simply turn the adjustment knob left or right to adjust from H (Hard) to S (Soft). You will feel the knob “click” with each turn, indicating one step up or down the 32 way adjustable range.


4. How do I preload the springs on my coilovers?

The springs on your full coilover should already be preloaded out of the box (Always verify this prior to installation). The spring itself should be snug up against the top of the coilover and the locking perches at the bottom should be snug up against the bottom of the spring. The spring should not have any free play or be able to move up or down. Do not crank down on the spring and cause it to compress as this can result in an unpleasant ride quality.


5. Why don’t my coilovers have camber plates at the top?

Only cars with MacPherson style suspension are designed to have camber plates accessible at the top of the coilover. On most other non-MacPherson style applications, camber should be adjusted through the use of a separate upper or lower camber kit.


6. Will I lose shock travel by lowering my car?

No. Our coilovers feature a fully adjustable lower mount which allows you to raise or lower your vehicle without affecting the shock’s travel or compression characteristics. This design is very advantageous over cheaper suspension kits which use the spring itself to adjust ride height, which can cause premature shock failure and terrible ride quality.


7. How do I maintain my coilovers?

We recommend to routinely inspect your coilovers as you would various other aspects of your vehicle. It is especially important to inspect them and keep them clean if you live in climates that experience heavy winters or rainfall. Over time, debris and dirt can accumulate on the coilover assembly and threads which can cause problems in the future when you want to adjust them. If you feel your coilovers need to be cleaned off, we recommend using a non-corrosive cleaning spray that can be purchased in most auto parts stores.


8. My NEO Motorsport Coilover Shock does not decompress after I push the shock rod into the shock body. Does that mean the shock is blown?

No. All NEO Motorsport coilover shocks are non-gas-insert, oil-filled twin-tube shock absorbers. They will not decompress themselves due to the unique construction. This type of shock construction provides consistent damping force during the entire stroke length of the shock, and was proven on our competition vehicles to have exceptional controllability and traction. 

If you think your shocks are blown or damaged, please send us an email (support@neo-motorsport.com) and our representatives get back to you very soon.


9. I sometimes hear a clunking sound coming from my coilovers. What is that?

Coilovers for cars with McPherson style suspension have heavy duty metal pillowball bearing upper mounts. Due to the metal on metal contact within the bearing, there is sometimes an audible noise that can be heard. We recommend lubricating the pillowball mount with the included bearing grease or a non-corrosive penetrating lubricant when you first install the coilovers.


10. Can you guys rebuild my coilovers?

All of our coilovers are rebuildable and serviceable in Canada and the United States. Although we are happy to receive your coilovers for inspection and rebuild, we do offer replacement units which can be shipped directly to you. Most customers choose this option as it saves on downtime and helps them get their car back on the road quicker. If you believe your coilover needs to be serviced, send us an email (support@neo-motorsport.com) and a representative will take care of you.


11. I lost a part from my coilover kit. Do you guys sell replacements?

We do offer a wide selection of replacement parts which can be purchased directly from us. Send an email inquiry (support@neo-motorsport.com) and be sure to include your car’s Make, Model, Year, which type of coilover kit you have, and which specific part you need.

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